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Better Agreements is a not-for-profit Community Mediation Center whose mission is to increase individual and community problem-solving skills through education and training and to ensure all have access to alternative dispute resolution processes.

Practical Conflict Resolution Skills Training

In this 8-hour training, you will learn and experience powerful conflict resolution concepts and techniques. You will have the opportunity to observe and participate in a mediation process for resolving a typical conflict. Through presentation, interactive discussion, activities, and role play we will cover basic conflict theory, discovering your personal conflict styles, the causes and benefits of conflict, basic mediation principles, and proven techniques for reframing, resolving, and transforming conflict into understanding, collaboration, win-win outcomes, and peace.  This class is great for anyone who interacts with other people: at home, at work, or when out in public!

If you want to become a Certified Mediator in Virginia, this class is one way to start.  For more information about certification please contact us at or call (540) 552-1200.

Practical Conflict Resolution Skills Interest Form

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