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Better Agreements is a not-for-profit Community Mediation Center whose mission is to increase individual and community problem-solving skills through education and training and to ensure all have access to alternative dispute resolution processes.

Practical Conflict Resolution Skills Training

In this 8-hour training, you will learn and experience powerful conflict resolution concepts and techniques. You will have the opportunity to observe and participate in a mediation process for resolving a typical conflict. Through presentation, interactive discussion, activities, and role play we will cover conflict theory & history, discovering your personal conflict styles, the causes and benefits of conflict, basic mediation principles, and proven techniques for reframing, resolving, and transforming conflict into understanding, collaboration, win-win outcomes, and peace.  This class is great for anyone who interacts with other people: at home, at work, or when out in public!

If you want to become a Certified Mediator in Virginia, this class is one way to start.  For more information about certification please contact us at or call (540) 552-1200.

Practical Conflict Resolution Skills Registration Form

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